OrderTENADirect

Skip to Main Content »

Search Site
Welcome to OrderTENADirect!

You're currently on:

Customer Service

Shipping & Delivery
Orders placed before 3:00 PM EST will be shipped the same day. Orders placed after 3:00 PM EST will be shipped the next business day. Orders placed after 3:00 PM EST on Friday, Saturday, Sunday or holidays will be shipped the next business day.
Shipping for all orders is via Federal Express.

Privacy & Security
  • All your sensitive private information, including password, credit card details etc. is transmitted over the Internet via 128 bit SSL encryption. No sensitive information will ever be sent via email. This ensures that no data can be intercepted on the way to and from our server.
  • Your password will not be revealed even if you forgot and requested the login information be sent via email. We will send you a temporary one instead. Your credit card details are not stored.
  • All relevant privacy laws are strictly followed. In particular, none of your personal data will ever be used outside the scope of the commercial operation of our business.
.
Returns & Replacements
Thank you for choosing J & B Medical for your supply needs. We are committed to providing our clients with quality products at competitive prices backed by unmatched customer service.

Return Authorizations are required for all returns and can be obtained by calling J & B Medicals Customer Service Department at 866-990-TENA(8362) within 10 business days of receipt of order. A Return Authorization is good for one month from the time it was issued. Return Authorizations will expire after this period. Returned items must be in their original packaging, unopened, and in good condition (not used) in order to be returned. Without prior authorization returns will not be accepted for credit. We are proud to say that original orders are not charged shipping, but all shipping charges incurred will be deducted from the issued credit when processing a return (Credit is issued for goods ordered.) Customer is responsible for paying the shipping charges to return any products.

RETURN INSTRUCTIONS
1. Call Customer Service to obtain your Return Authorization Number (866-990-8362).
2. Please package the goods for return in a manner in which the goods and their packaging will not be damaged by shipping labels, and or shipping. To ensure timely processing of your credit please include your Return Authorization Number with your shipment. This can be written on a piece of paper and included in the shipment. Please do not write on any product packaging.
3. Ship returns to:

J & B Medical Supply (OrderTenaDirect)
50496 W. Pontiac Trail
Wixom, MI 48393

4. Credit is issued once goods are received in the warehouse and are inspected.
J & B Medical reserves the right to reject any return that does not comply with the terms herein.
Ordering
  • Order online: Use our secure shopping site, shop now
  • Order by Mail: Order Form
  • Order by phone: 1-866-990-TENA (1-866-990-8362)

  • Hours of Operation
  • Monday-Friday 8:30am - 5:00pm EST
  • Closed Saturday, Sunday, and Holidays
  • Payment, Pricing & Promotions
    All prices on this web site are subject to change without notice. While we do strive to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, J & B Medical shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
    If an item's correct price is higher than our stated price, we will hold your order and notify you of the price increase. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

    Back to Top^